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Shipping Information
If you have any questions about our shipping service, please kindly text us at 0434 267 517 or email charcoalstreats@gmail.com for more information.
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Shipping Service Available:
Local Pickup | Local Delivery | Shipping in Australia
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Since all our products are freshly homemade, orders above $200 may require additional production time. We will contact you via email or text if the order needs extra time for production. Thank you for your understanding.
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For bulk purchases, we strongly recommend getting in touch with us. Discount may be provided.
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Local Pickup
All products are available for free pickup. You can pick it up from South Brisbane QLD 4101. The pickup location will be provided in the pickup confirmation email. Pickup time slots will be provided via pickup confirmation email. If the time slots offered are not suitable for you, kindly contact us, and we will work with you to find another pickup time.
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Products will be ready within 5 business days. Please wait for a notification before picking up your order. Your order confirmation and order number will be needed for pickup.
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Local Delivery
Local delivery is available for areas within 5km of Westend QLD 4101. We will contact you to discuss the delivery time through email or text message. Out-of-office hour delivery is available. See the rates below.
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Within 5km from Westend QLD 4101: $10
Within 5km / 10km from Slacks Creek QLD 4127: $10 / $15
Free local delivery for orders $80+
Products will be delivered within 7 business days. Please reach out to us if you didn't receive our delivery information through email or text message within 5 business days.
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Shipping within Australia
Only dehydrated treats are available to be shipped. Shipping is available within Australia. See the rates below.
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Standard Shipping (7 to 10 business days): $19.99
Express Shipping (3 to 5 business days): $24.99
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Tracking details will be provided in the shipping confirmation email.