STORE POLICY

Because We Care

At Charcoal's Treats, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. We 100% guarantee our products are homemade, healthy and organic which best for dogs, cats and most of the pets. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Return & Refund Policy

Thanks for shopping at Charcoal's Treats.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in its original packaging.

Your item needs to have a receipt or proof of purchase.

Custom orders are not eligible for return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Custom orders are not eligible for a refund.

Custom Order

All custom orders are not eligible for return or refund.

A deposit or full payment may require in advance. Please contact us to confirm payment methods.

Customers are required to specify all potential allergies or health concerns to us.

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.